Enterprise network and communication solutions are under increasing pressure to deliver more value to the business. At the same time, IT budgets are shrinking. This results in fewer in-house employees who know how to optimize, operate, and maintain the UC&C and network solutions to achieve optimal value for the business. Further complicating things is not knowing when or what projects may arise during the year or what resources will be required to execute these projects. The Alcatel-Lucent Enterprise Proactive Engineering Resource (PER) service provides a flexible solution to this challenge.